DecisionPower™ is committed to providing the highest level of support for customers using MarketSim™ software or services. Along with our partners, DecisionPower is dedicated to providing complete satisfaction related to operational issues, consulting services, software performance or project maintenance.

Comprehensive Technical Support

We offer complete technical support to all sites licensing our software. This includes:

• Submit a case
• Telephone support
• Troubleshooting via e-mail, fax or onsite

All customers who report problems are assigned a dedicated consultant who will work with them to resolve all issues. They will be assigned a tracking number for any follow-up. Our customer service consultants will contact you within one business day from your initial call, and will resolve your problem or establish a follow-up plan in concert with your needs to address any outstanding issues.

How to Reach Us

Phone: 800-518-9202
E-mail: support@decisionpower.com